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Dear Traveller,
We kindly request that you carefully read the terms and conditions set out below. These terms will constitute a part of the travel contract agreed upon at the time of booking between you and Afrika Lovers. Some services and products may be subject to different travel, transport, and business conditions. If such conditions have been effectively agreed upon, they will replace the conditions set out below.
1.1 The customer submits a binding offer to Afrika Lovers to enter a travel contract through their booking. This booking can be made in written form, orally, via telephone, or through email. The customer making the booking is responsible for ensuring the fulfillment of the travel contract by all the participants listed in the booking if they have accepted this responsibility through explicit and separate declaration. The travel contract is formed upon the acceptance of the booking by Afrika Lovers. The customer will then receive a written travel confirmation.
1.2 If the contents of the travel confirmation differ from those in the booking, Afrika Lovers will provide a new offer. This offer is binding for a duration of eight days. The travel contract is formed when the customer accepts this new offer within the eight-day period.
2.1 Upon formation of the travel contract, the customer is required to pay 35% of the total travel price, as well as the costs for flights and optional insurance packages. This advance payment is due within ten days from the invoice date and should be deposited into the Afrika Lovers bank account detailed on the travel confirmation. The advance payment will be deducted from the total amount of the travel price. The final payment is due six weeks before the commencement of the travel services. The travel documentation will be delivered to the customer after the total amount has been received. The amounts for the advance payment and the final payment are specified in the travel confirmation. In the case of a booking made 30 days or less prior to the commencement of the travel services, the total amount of the travel price is immediately due for payment.
2.2 The fees applicable in the case of a cancellation (please see clause 5) as well as handling fees for changing reservations are immediately due for payment.
2.3 If the customer’s payments are not made in full and on time, and if the customer further refrains from paying after receiving a reminder notice, Afrika Lovers may cancel the travel contract and apply the cancellation fees detailed in clause 5.
3.1 The services and facilities agreed upon in the contract are outlined in the service description provided in the individual booking and in the travel confirmation.
3.2 Changes to the trip’s services (e.g., changes in flight times or alterations to the itinerary) that become necessary after the formation of the travel contract are only permissible if the changes are made by Afrika Lovers in good faith and are not substantial, altering the general character of the booked trip. The customer retains the right to potentially claim for any faults in the altered services. Afrika Lovers will promptly inform the customer about any changes to the agreed-upon services and facilities. If applicable, Afrika Lovers will offer the customer the option to change or cancel the booking free of charge.
Afrika Lovers reserves the right to modify the travel price agreed upon in the travel contract in the event of an increase in transportation costs or fees for using facilities such as ports or airports, or changes in currency exchange rates relevant to the trip, in accordance with the following provisions.
4.1 In the case of a rise in transportation costs, especially fuel costs, after the formation of the contract, Afrika Lovers may increase the travel price in accordance with the following calculation:
a) If the rise in transportation costs is calculated per seat, Afrika Lovers may add the surcharge to the travel price.
b) In other cases, the surcharge applied by the transportation provider to the entire vehicle will be divided by the total number of available seats in the vehicle. The resulting surcharge per individual seat may be charged to the customer.
4.2 In the event of an increase in fees for the use of port or airport facilities after the formation of the travel contract, Afrika Lovers may include the relevant partial surcharge in the travel price.
4.3 In the case of changes to the currency exchange rates relevant to the trip after the formation of the contract and resulting in increased costs, Afrika Lovers may increase the travel price in the same relation.
4.4 An increase in the agreed-upon travel price is only allowed if there is a minimum of four months between the date of the formation of the travel contract and the travel date, and if the circumstances leading to the increased price had not occurred and were unforeseeable by Afrika Lovers at the time of agreeing to the travel contract.
4.5 If the travel price increases after the formation of the travel contract, Afrika Lovers will promptly notify the customer. An increase in the travel price within 42 days or less prior to the start of the trip is not allowed. If the travel price increases by more than 5%, the customer may choose to cancel the travel contract without any additional charges or request a trip of equal or superior quality, provided that Afrika Lovers can offer such an alternative within its product range without an additional cost to the customer. The customer must make this request immediately after receiving notification from Afrika Lovers regarding the price increase.
5.1 We acknowledge that circumstances may arise that necessitate the cancellation of travel plans. To maintain transparency and fairness, we have established a comprehensive cancellation policy, which takes into account the timing of cancellations relative to the departure date.
5.2 This policy provides a clear understanding of the financial implications of cancelling travel plans. If you have questions, our customer support team is at your service.
Should the traveller not use single services or facilities due to a premature return journey or other compelling reasons, Afrika Lovers will endeavour to receive a refund from its providers for any avoidable expenditure. This responsibility is void in the case of insubstantial services and the case of a refund barred by legal or administrative regulations.
7.1 Afrika Lovers may cancel the travel contract without prior notice if the traveller persistently disrupts the operation of the trip despite a warning by Afrika Lovers or if the traveller acts in any other grave way contrary to the travel contract agreed upon. Should Afrika Lovers cancel the travel contract, the customer retains a claim on a portion of the travel price, calculated based on the avoided expenditure and the trip services and facilities that were alternatively assigned, including amounts credited to their benefit from suppliers.
7.2 Afrika Lovers may cancel the travel contract up until two weeks prior to the start of the trip if the minimum number of travel participants, as specified in the trip description or by administrative regulation, has not been reached. In such a case, Afrika Lovers will promptly notify the customer as soon as the conditions for cancellation have been met. All payments made toward the travel price will be promptly refunded to the customer. If it becomes evident at an earlier point that the minimum number of travel participants cannot be reached, Afrika Lovers will notify the customer.
8.1 Should the trip be significantly impeded, endangered, or disrupted due to force majeure that was unforeseeable at the time of contract formation, both Afrika Lovers and the customer may cancel the travel contract. If the agreement is cancelled, Afrika Lovers may claim reasonable compensation for services that have been provided or need to be provided before the termination of the trip.
8.2 It is Afrika Lovers responsibility to take any necessary measures to ensure the travellers’ return, especially if the travel contract included the return journey. The additional charges for the return journey are to be borne by the travellers.
9.1 Afrika Lovers is obligated to exercise due diligence and may be held liable for the careful preparation of the trip, selection, and supervision of suppliers, faults committed by persons responsible for service delivery, the accurate description of trip services and facilities on the webpage, unless Afrika Lovers has declared a change of catalogue information before the contract formation, as detailed in provision 3, and the due delivery of all agreed-upon trip services and facilities.
9.2 Afrika Lovers may not be held liable for faults in services and facilities delivered by third parties (e.g., excursions and activities) designated as third-party services in the trip description, with Afrika Lovers acting as a broker.
10.1 If the trip’s services and facilities are not delivered by the travel contract, the customer has the right to demand remedial